Do you provide free estimates?

Absolutely! I'm more than happy to provide a free estimate for your cleaning needs. During a quick walk-through of each room, we can discuss your specific requirements and preferences. This helps me gain a better understanding of the scope of work and ensures that I can provide an accurate estimate for your cleaning service.

When will you arrive to clean?

I will arrive at your home according to the scheduled time we agreed upon. I strive to be punctual and start the cleaning as planned. However, please keep in mind that slight variations in arrival time may occur due to factors like traffic or if I need to spend extra time at a previous appointment to address special requests. If you prefer a specific start time, we can discuss options such as scheduling your cleaning as the first appointment of the day.

Is there anything I should do before you arrive to clean? 

To ensure a smooth and efficient cleaning process, I kindly ask that you prepare your home by taking a few steps before my arrival. First, please remove any large piles of shoes by the door or entryway to create a clear and safe path for cleaning. This will allow me to effectively navigate through your home without any obstacles. Next, I kindly request that you declutter all areas by removing any unnecessary items or objects from countertops, tables, and floors. This includes organizing and tidying up any scattered toys, clothes piles, or general clutter that may hinder the cleaning process. Additionally, I ask that you clear the sinks of any dishes or utensils to allow for a thorough cleaning. Lastly, if you have any desks or workspaces in your home, please remove all papers and files from the surface to allow for a comprehensive cleaning. By taking these preparatory measures, you'll help me provide you with the best possible cleaning experience, leaving your home fresh, organized, and free of distractions.

Do I need to provide supplies or equipment for my scheduled cleaning service?

No need to worry about supplies or equipment! I've got you covered. As a professional cleaner, I take pride in supplying all the necessary products and equipment for an efficient and thorough clean. Rest assured, I use a majority of eco-friendly products, so you can enjoy a fresh and clean home without harsh fumes.

Are you pet friendly?

Absolutely! As a fellow pet owner, I understand the importance of accommodating furry family members. I am pet friendly and always happy to meet new four-legged friends. You can rest assured that your pet won't be a hassle or in the way during the cleaning process. If you prefer to kennel or section off your pet while I clean, that is perfectly fine as well.

Is your company insured?

Thank you for asking. Yes, I am an insured small business. I understand the importance of having peace of mind when it comes to allowing someone to work in or around your home. While I take every precaution to be careful with your belongings, accidents can happen. If any breakage or loss of personal items occurs, please notify me within 24 hours. It's important to note that items such as antiques, irreplaceable, or rare items are not covered by our breakage policy. I kindly request that you remove such items from the cleaning area on the day of service.

What methods of payment do you accept, and what are your payment terms?

To ensure a smooth and hassle-free payment process, I accept credit cards and e-transfers. Payment for your cleaning service is due one week prior to the scheduled appointment. This allows both parties to have peace of mind and ensures that your cleaning service is reserved.

Do you have a cancellation policy?

In the event that you need to cancel your scheduled cleaning service, I kindly request a 48-hour notice. This allows me to adjust my schedule accordingly. Failure to provide the required notice may result in a cancellation fee. Additionally, if I am unable to access your home due to an aggressive pet or non-accessible entry (not answering door/phone calls), a lock-out fee will be applied within 15 minutes of arrival.